Frequently Asked Questions

Mahalo for visiting Hula Is Life — where every piece of apparel is inspired by the beauty, rhythm, and spirit of Hawaiʻi. We’re here to help make your shopping experience as smooth as an island breeze. Below, you’ll find answers to the most common questions about our products, orders, shipping, and more. If you need extra assistance, feel free to reach out to us anytime at support@hulaislife.com — we’re always happy to help!
How Long Does An Order Take To Arrive?

International orders normally arrive within 2–3 weeks after shipping.
Please note that orders may pass through your country’s customs office before final delivery, which can sometimes cause delays. Once your order leaves our warehouse, delivery times are handled by the carrier.
You can contact your local carrier directly for more detailed tracking updates and estimated arrival times.

How Do I Return My Items?

You’ll need to cover the return shipping cost, and we recommend marking your package as “Returned Goods” to avoid additional charges.
Please use a trackable shipping service and keep your proof of postage, as we can’t be responsible for lost return packages.
*We currently do not offer free returns for international customers.

How Can I Choose The Right Size For Me?

Each Hula Is Life collection should have its own size guide — since styles and fits may vary depending on the design and fabric used. If there are none, simply email us and someone from our team can assist you.
You can find the specific Size Guide on each product page to help you choose the best fit for that particular style.
Our goal is to make sure every piece feels comfortable and true to your Hula lifestyle.

Which Payment Methods Do You Accept?

We accept a variety of secure payment options to make your checkout smooth:

All major credit and debit cards

PayPal (you can create an account during checkout)

Apple Pay, Google Pay, and Samsung Pay

Please make sure your billing address matches your credit card statement address to avoid delays in processing.

How Can I Track My Order?

Once your order is placed, you’ll receive an email with your order details and tracking link.
You can also log into your Hula Is Life account to view your order status, shipping updates, and delivery progress in real time.

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Island-Proof Quality

Every piece is crafted for long-lasting comfort, built to move with your everyday adventures.

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