Last Updated: October 2, 2025

At Hula is Life, we’re excited to share the aloha spirit by delivering our comfortable, custom-printed Dolman apparel to you! This Shipping Policy outlines how we process and ship orders from www.hulaislife.com. For additional details, see our FAQ or contact us at support@hulaislife.com. Mahalo for shopping with us!

1. Shipping Options and Costs

• Standard Shipping (U.S.):
  • Cost: $7 per order.
  • Free for orders over $150 (pre-tax).
  • Estimated Delivery: 5-7 business days after order processing.
• International Shipping:
  • Available worldwide via USPS or UPS.
  • Cost: Varies by destination and order weight, calculated at checkout.
  • Estimated Delivery: 7-21 business days, depending on location and customs processing.
• Processing Time: Orders are typically processed within 1-3 business days. Custom-printed Dolmans may require an additional 2-5 business days for production.

2. Order Processing

• Confirmation: Once your order is placed, you’ll receive a confirmation email with your order details. Custom orders may have a follow-up email confirming production timelines.
• Order Changes: We aim to process orders quickly, so changes or cancellations may not be possible after submission. Contact support@hulaislife.com immediately if you need assistance.
• Availability: We reserve the right to cancel orders due to stock unavailability or other issues, with notification and a full refund if applicable.

3. Delivery

• Tracking: Once your order ships, you’ll receive a tracking number via email. Track your package at www.hulaislife.com/track or through the carrier’s website (USPS or UPS).
• Delivery Times: Estimated delivery times exclude processing time and may vary due to carrier delays, customs, or external factors (e.g., holidays, weather).
• Risk of Loss: Title and risk of loss transfer to you upon delivery to the carrier. We are not responsible for delays or losses caused by the carrier or customs.

4. Shipping Restrictions

• Customs and Duties: International orders may incur customs fees, duties, or taxes, which are the customer’s responsibility. Check with your local customs office for details.
• Restricted Areas: Some regions may have shipping restrictions due to carrier limitations or local regulations. We’ll notify you if your order cannot be shipped.

5. Damaged or Lost Shipments

• Damaged Items: If your Dolman apparel arrives damaged, email support@hulaislife.com within 30 days with photos. We’ll arrange a free replacement or refund per our Refund Policy.
• Lost Shipments: If your order doesn’t arrive within the estimated delivery window, contact us to initiate a claim with the carrier. We’ll work to resolve it promptly.

6. Return Shipping

• For returns or exchanges, customers are responsible for return shipping costs unless the item is defective or incorrect. See our Refund Policy for details on returning unused, tagged items within 30 days.

7. Contact Us

For shipping questions or concerns, reach out to:

• Email: support@hulaislife.com
• Mail: Hula is Life LLC, 988 Halekauwila St Apt 3303, Honolulu, HI 96814, United States
• Re: Shipping Inquiries

Mahalo for choosing Hula is Life to bring eco-friendly, custom-printed apparel to your lifestyle!